Policies

At LVOE, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, things may not go as planned, and you may need to request a refund. Please read our refund policy carefully to understand how we handle refund requests.

All Sales are Final

At LVOE, we have a strict policy that all sales are final. This means that once you have made a purchase, we are unable to offer refunds or exchanges unless the item is defective or we have sent you the wrong size.

Defective Items or Wrong Size

If you receive an item that is defective or if we have sent you the wrong size, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue and provide a suitable solution, which may include a refund or replacement.

Contacting Customer Support

If you need to request a refund due to a defective item or wrong size, please contact us by email at fredolvoe@gmail.com. Our friendly and knowledgeable team will assist you in resolving the issue as quickly as possible.

Conditions for Refunds

In order to be eligible for a refund for a defective item or wrong sizing, the following conditions must be met:

• The item must be unused and in the same condition as when you received it.
• You must provide proof of purchase, such as your order number or receipt.
• The request for a refund must be made within 7 days of receiving the item.

 

Processing Time

Once we receive your request for a refund, we will review it and notify you of the status of your refund within 7 business days. If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment.

Final Thoughts

While we understand that all sales being final may be disappointing, we believe in providing high-quality products and exceptional customer service. If you have any questions or concerns about our refund policy, please don't hesitate to reach out to our customer support team. We are here to help!